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Labelmaster Frequently Asked Questions

What if I can not find the answer to my question?

We are here to answer all questions. If you don't find an answer please email help@labelmaster.com or webmaster@labelmaster.com and we will help.

Why don’t I see my order history?

Due to differences in technologies and data structures, we are unable to transfer order history from the old system. We apologize for the inconvenience. However, going forward, the system will store all orders processed by Labelmaster in the new system for your account, including web, email, and phone orders.

Why don’t I see my shopping lists?

Due to differences in technologies and data structures, we are unable to transfer shopping lists from the old system. We apologize for the inconvenience. The new system allows you to create and store shopping lists from your shopping cart. Simply click ‘Save to Shopping List’ icon on your Shopping Cart.

Where is my order?

Where is my order (for orders placed before June 1, 2015)?

Please contact customer service at 1-800-621-5808 for information on orders placed before June 1, 2015.

Where is my order (for orders placed after June 1, 2015)?

Please go to your account information page and click on the Order History link, then filter your orders by order number, purchase order, order type, or date and click the Search button.

What are my options for shipping?

Your Carrier and Timing…Our Negotiated Rates

You select a specific carrier and mode (ground, next-day air, etc.). We will ship your order using LM's negotiated rates and add the shipping costs directly to your invoice. Please call Customer Service at 800.621.5808 to set up this option. Your Carrier and Timing…Your Account and Negotiated Rates

You select the carrier and mode (ground, next-day air, etc.) using your negotiated rates. We will ship your order using your UPS or FedEx account. No shipping costs will appear on your invoice since the carrier will bill you directly using your negotiated rates. Please call Customer Service at 800.621.5808 to set up this option. Our Carrier and Negotiated Rates…Your Timing

Using our Rate Shopper rates, you select from our list of carriers and modes (ground, next-day air, etc.). We will ship your order using our negotiated rates and add the shipping costs to your invoice. Supplier Partner Ships

Some of our products are shipped from our suppliers' warehouses making it difficult to provide you with exact shipping costs when you place your order. The Supplier will ship the item directly to you and we will add the shipping costs to your invoice when the item is shipped.

How do I contact Labelmaster?

Email: Contact us via email today regarding general business or regulatory related questions at orders@labelmaster.com.

Phone: Call us TOLL-FREE at 1-800-621-5808 from 7 am to 7 pm, Central Time (Or 773-478-0900)

Fax: Fax us TOLL-FREE 24-hours a day at 1-800-723-4327

Postal Mail:



Labelmaster



ATTN: Customer Service



5724 North Pulaski Road



Chicago, IL 60646

How do I create an online account?

Follow this steps to create your online account.
  1. Click the Login link
  2. Click the "I'm new here" button
  3. Enter your account information

How do I modify my account information?

Follow this steps to modify your online account.
  1. Click the Login link
  2. Click the My Account link at the top of the page
  3. Click the Your Detail link
  4. Edit your information
  5. Click Save
NOTE: If the account information is not editable online, then your account changes must be made in our account system. Please call 1-800-621-5808 or email Labelmaster Customer Service.

I can’t remember my password, how do I get it?

Follow this steps to get your password.
  1. Click the Login link
  2. Click the Forgot Password link
  3. Enter your email address and click the Submit button

You can also call 1.800.578.4955 (x4568) or email webmaster@labelmaster.com for assistance.

How do I find products?

It is very easy to find product at Labelmaster.com.

Simply click the Product link in the top navigation bar and start browsing our catalog categories or enter a search term in the search field above and click the search button.

How are products shipped?

Shipping General Information & Options

  • Prepaid & Add – You select the carrier and mode (ground, next-day air, etc.). We ship using our negotiated rates and add the shipping costs to your invoice.
  • Online Shipping – You select from the available carriers and modes (ground, next-day air, etc.), using our negotiated rates, and we add the shipping costs to your invoice.
  • Use Your Shipping Account – You select the carrier and mode (ground, next-day air, etc.). We ship and use your UPS or FedEx account. No shipping costs will appear on your invoice since the carrier bills you directly using your negotiated rates. Please contact Customer Service, 1-800-621-5808, to set up this option.
  • Drop-Ship Items - In order to expand our offer, some of our products are drop-shipped from multiple warehouses, making it difficult to provide you with exact shipping costs when you call. In these instances, we will add the shipping costs to your invoice when we ship the product to you.

How can I request a catalog?

Online Request: Complete our catalog request online form.

Email: Contact us via email today regarding general business or regulatory related questions at catalog@labelmaster.com

Phone: Call us TOLL-FREE at 1-800-621-5808 from 7 am to 7 pm, Central Time (Or 773-478-0900)

Custom and Personalized Products

Can you create and print custom labels?

Yes we can. Labelmaster offers you custom label options to meet your needs with your choice of:

  • Adhesive - permanent and removable
  • Application - indoor for general purpose or outdoor for the harshest environments
  • Design - stock images and logos as well as custom artwork
  • Format - rolls, packs and laser sheets
  • Material - paper, vinyl or environmentally friendly PVC-free
  • Run Size - large or small, print one or one million
  • Shape - round, square, rectangular and specialty die cuts
  • Variable Data Imaging - sequential numbering and bar-coding

How can I request a custom Label?

Phone - Call us TOLL-FREE at 1-800-621-5808.

Which products can I personalize?

Try Labelmaster's Product Personalization Tool — Labelmaster offers an array of custom label products that you can personalize, including:

  • Custom Labels
  • Proper Shipping Name Labels
  • Waste Labels
  • Lithium Battery Labels
  • Expected Quantity Labels
  • Limited Quantity Shipping Name Labels
  • THIS® Labels
  • NFPA® Labels
  • Traffic Signs
  • Placards
  • Seals
  • Forms

How can I get informed of upcoming tradeshows and events?

Labelmaster list upcoming tradeshows and events on website. Go to our Calendar of Events page.

Does Labelmaster offer software for shipment of dangerous goods?

Yes, Labelmaster offers an array of software solutions to aid organizations. The Dangerous Goods Information System (DGIS) is the leading software solution to manage dangerous goods shipping. Whether you ship a few packages a year or oversee a global supply chain, we have the solution to meet your needs.

Combining industry-leading regulatory expertise with a deep technical programming acumen, Labelmaster Software partners with clients to help their shipping and logistics operations fully comply with all federal and international dangerous goods regulations. In addition to the Dangerous Goods Information System, the Labelmaster Software team has developed a number of custom, cutting-edge solutions for dangerous goods shippers, including NoToC systems and automated acceptance checklists.

Two convenient ways to contact us:

Email: softwaresales@labelmaster.com

Website: See our Software page.

Phone 1-800-578-4955

Is Labelmaster ISO certified?

Yes, Labelmaster is an ISO compliance organization.

Distributors, Sellers, and Manufacturers

Where can I obtain information regarding being a distributor?

If you are a company interested in selling our products please call us at 773.279.2350 or email distributor@labelmaster.com.

Who do I contact regarding selling products to Labelmaster?

If you are a manufacturer who has products for us to sell please call us at 773.279.2286 or email supplier@labelmaster.com.
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