Labelmaster.com Help

How do I find products?
There are several ways yto find products on Labelmaster.com.
  1. Search
  2. Top Category Navigation
  3. Product Finders

Once you find the items you are looking for, click the "add to cart" button and the item will be added to your online shopping cart. You can then click the "check out" button to enter your shipping and billing information and complete your order.

How do I complete the order?
Once all your items have been added to your online shopping cart and you are ready to check out, you need to input your shipping and payment information. If you have created an online profile, you will be able to select from a list of bill to and ship to addresses. Make your selection or add to the information that is required for the proper shipping addresses. For payment options, please select whether you will be using a credit card or a purchase order. Once all information is entered and your order has been completed, you'll be sent and e-mail automatically confirming your purchase.
What if I forgot my password?
In the event you forget your password, please click password reminder button which will prompt you for personal information you provided. Once completed, an e-mail will be sent to you with your password and login information. If you are experiencing any difficulty using this system, please call us at 1-800-621-5808 or send an e-mail to webmaster@labelmaster.com.
How safe/secure is it to order online?
To ensure the highest level of security, the Labelmaster Online Catalog server establishes a secure Internet connection with the user before displaying any forms that contain confidential information. Once the Secure Sockets Layer (SSL) has been established, all account information submitted for approval is encrypted while in transit.
What about browser "cookies"?
Browser "cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information, but they do enable us to provide features such as "My Labelmaster" and to store items in your shopping cart between visits. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features in our store, including placing items in your shopping cart and purchasing them.
How do I know you received my order?
You should immediately get a confirmation thanking you for your order. Our order database is read every day on the hour and orders are processed upon receipt. You should get a shipping confirmation call or final shipment e-mail notice within 24 hours of your order.
Are taxes and shipping charges included?
Shipping costs are not included in your price. They will be included in the confirmation e-mail you receive within 24 hours of your order.
Will I be charged any handling fees?
Handling fees are included in the shipping/freight charge included on the final confirmation order.
How do I cancel an order?
If you wish to cancel or modify an order please e-mail your request to orders@labelmaster.com or contact our customer service department at 1-800-621-5808
How can I get in contact with Labelmaster?
Postal Mail: Labelmaster
P.O. Box 46402
Chicago, IL 60646-0402 		OR American Labelmark Company
5724 N Pulaski Road
Chicago, IL 60646-6797

Phone: 1-800-621-5808
Fax: 1-800-723-4327
E-mail: webmaster@labelmaster.com

If you need immediate help, please contact Nathan Ayres, Webmaster at Labelmaster - 1-800-621-5808