Compliance doesn't end when you ship your product. Almost one in ten of U.S. retail purchases get returned, so any retailer who sells electronics has to know how to handle reverse logistics.

That means dealing with lithium batteries — and all the rules, restrictions, provisions, and exceptions that come with them.

Labelmaster can help streamline your reverse logistics processes for lithium batteries and the devices they power.

Smooth Customer Returns = More Return Customers

E-commerce customers don't want to know their return shipments are subject to all the regulations governing hazardous materials transport. They just want their refund or exchange as soon as possible.

Who are they going to blame if those return shipments get rejected? You.

Keep customer returns compliant (and customers happy) by:
  • Delivering all battery shipments with all the labels and markings necessary for compliant returns.
  • Being prepared to send your customers fully compliant lithium battery packaging.
  • Making sure your customer service teams are trained to correctly answer customers' questions about return shipments.

Share your question or comment, and we'll get right back to you with the answers you need.

Know the Labels, Markings, and Packaging You Need? Shop Now!

Battery Labels

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Reverse Logistics Markings

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Battery Packaging

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Special Permit Packaging for Damaged Lithium Ion Batteries

Labelmaster now offers new packaging that lets you ship damaged lithium ion batteries via ground, based on a special permit from the U.S. DOT that grants relief from 49 CFR §173.185(f) requirements.

The special permit also authorizes small cells and batteries to be shipped in fiberboard packagings without having to declare them as Class 9 fully regulated shipments.

Several conditions apply. Email or call 1.800.621.5808 for details.