Returns must be made within 60 days (not including software) of shipping date and are subject to 15% restocking charge at our option. Custom products may not be returned without prior written approval from Labelmaster. Transportation charges for all goods returned shall be the responsibility of the Buyer unless expressly agreed to the contrary in writing by Labelmaster. For software products, returns must be made within 30 days of the initial software subscription and at least 30 days prior to the subscription renewal date for each subsequent renewal order. Software orders are also subject to a 15% restocking charge. For the purpose of these Terms, goods shall be deemed defective only in the event Buyer has performed and completed an independent inspection made in strict compliance with Military Specification 105D and delivered the report of inspection to Labelmaster within five days after the delivery of any shipment.